As utility companies continue their digital transformation efforts, the adoption of new technology remains a challenge, despite the benefits being widely accepted to improving operational efficiency, meeting ESG requirements and developing a customer-centric approach.
Carol Johnston, VP – Energy, Utilities and Resources, IFS, expands on what’s holding organisations back from starting, or completing, their digital transformation journey, and where the biggest ROI for digital transformation lies.
Additionally, she highlights some of the key actions for utilities to achieve operational excellence and deliver value to their customers.
Watch the full video interview below.
This interview was filmed in November 2022 at Enlit Europe in Frankfurt, Germany
For more information, you can visit the IFS website here